This Return and Refund Policy outlines how Merench handles service-related refund or rescheduling inquiries. It is designed to provide clear and structured expectations regarding service adjustments.
1. Nature of Services
All services provided at Merench are personal and time-based. As such, they are arranged by appointment and delivered in person on-site. We do not offer physical goods or digital product deliveries.
2. Appointment-Based Model
Each session is scheduled in advance. Because preparation and time are allocated for each appointment, changes must be managed accordingly and within agreed timeframes.
3. Refund Eligibility
Refunds are not issued automatically. Each request is assessed based on the original appointment conditions and the reason for the inquiry. Services already performed are not eligible for refund.
4. Missed Appointments
If an appointment is missed without prior notice, the session is considered completed and non-refundable. Rescheduling may be possible depending on availability.
5. Rescheduling
Requests to reschedule must be made in a reasonable timeframe before the booked session. We review such requests based on schedule capacity and service availability.
6. Service Adjustments
If a service is interrupted due to a technical or internal issue, we will offer a reasonable resolution. This may include rescheduling or partial adjustment, depending on the situation.
7. Communication Channel
All refund- and rescheduling-related inquiries must be made through our official contact methods. We do not process these through social media or external platforms.
8. Policy Review
This policy is reviewed periodically and updated if necessary. All updates are made in a transparent and neutral format.
Contact Information
Unit 5/250 Beaufort St, Perth WA 6000, Australia
Phone: +61412901941
Email: contact@merench.com
